Privacy Policy - Foveo Memorial Services Inc.

Foveo Privacy Policy

Last updated: April 1, 2026

This Privacy Policy explains how Foveo Memorial Services Inc. (“Foveo,” “we,” “us,” or “our”) collects, uses, discloses, protects, retains, and otherwise handles personal information in connection with our websites, web applications, mobile applications, broadcast pages, live streaming tools, recording access tools, family and guest experience tools, support resources, and related services.

Foveo provides technology services that help funeral homes, cemeteries, crematories, families, and guests arrange, deliver, view, manage, and support funeral live streams, recordings, virtual identification sessions, and related online funeral experiences.

This Privacy Policy applies to personal information we collect or process through the Foveo Platform and related Services, including foveo.org, foveo.app, foveo.stream, forever.link, the DirectorView™ mobile application, guest registration pages, family access tools, support tools, and other Foveo websites, digital properties, or applications that link to this Privacy Policy.

By accessing or using the Services, creating an account, registering for a broadcast, scheduling a live stream, using the DirectorView™ mobile application, viewing a broadcast, accessing a recording, contacting support, or otherwise interacting with Foveo, you acknowledge that we may collect, use, disclose, protect, and retain personal information as described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service. Where a separate written agreement between Foveo and a funeral home, cemetery, crematory, corporate customer, or other organization governs the processing of personal information, that agreement will apply to that customer to the extent of any conflict.

1. Definitions

For the purposes of this Privacy Policy:

“Customer,” “Funeral Home,” or “Branch” means a funeral home, cemetery, crematory, transfer service, or other organization or funeral services business that uses Foveo to schedule, manage, stream, record, or support funeral-related events.

“Family Account Holder” means the individual designated by a Funeral Home or family representative to receive secure, account-based access to a funeral service recording for private viewing, download where enabled, and personal family use.

“Foveo Platform” or “FXP” means Foveo’s Funeral Experience Platform, including foveo.app, foveo.stream, forever.link, Foveo websites, mobile applications, broadcast pages, guest registration pages, support tools, and related systems.

“Personal Information” means information about an identifiable individual, including information that may identify an individual directly or indirectly.

“Partner Offerings” means third-party or affiliated products, services, resources, links, tools, integrations, catalog experiences, registry experiences, ecommerce offerings, memorial gifts, bereavement products or services, grief resources, funeral pre-planning resources, insurance-related resources, estate planning resources, or similar offerings that may be made available through, linked from, embedded in, or integrated with the Services, a Funeral Home website, a broadcast page, a memorial page, guest communications, or related online funeral experiences.

“Registered Guest” means an individual who registers for, is invited to, or is granted controlled access to a live stream, recording, or related online funeral experience through Foveo.

“Services” means Foveo’s live streaming, recording, broadcast management, DirectorView™ mobile application, guest registration, automated communications, family access, support, virtual identification, integrated memorial resources, partner integrations, ecommerce integrations, registry experiences, guest experience tools, training, and related technology services.

“User,” “you,” or “your” means any person or organization that accesses or uses the Services, including Funeral Home staff, families, Family Account Holders, Registered Guests, online viewers, account users, and website visitors.

“User Content” means content, materials, media, data, information, audio, video, images, text, names, service details, obituary information, guest information, comments, instructions, or other materials submitted, uploaded, transmitted, displayed, or otherwise provided through the Services by or on behalf of a User, Funeral Home, family, or guest.

2. Our Role

Foveo may handle personal information in different ways depending on the context.

When we process personal information on behalf of a Funeral Home, cemetery, crematory, corporate customer, or other organization, we generally act as a service provider or data processor. In those cases, the Customer may be responsible for determining the purposes for which personal information is collected and used, obtaining any required permissions or consents, selecting access settings, determining who should receive access to a live stream or recording, and communicating access limitations to families and guests.

When we collect personal information for our own business purposes, such as operating our websites, managing customer relationships, responding to inquiries, providing support, improving our Services, billing Customers, securing our systems, or complying with legal obligations, we may act as an organization responsible for that personal information.

3. Personal Information We Collect

Depending on how you use the Services, we may collect the following types of personal information:

1. Account and contact information

This may include names, email addresses, phone numbers, organization names, job titles, account credentials, login information, access links, billing contact information, and other information provided when creating or managing an account.

2. Funeral service and event information

This may include the name of the deceased, service date and time, location, Funeral Home or Branch information, service instructions, obituary-related information, broadcast details, streaming settings, recording access settings, and related event information.

3. Guest registration and attendance information

This may include a Registered Guest’s name, email address, attendance information, registration details, number of online viewers attending with the guest, location information where available, viewing activity, and related service participation information.

4. Family access information

This may include information about a Family Account Holder or other authorized recording recipient, including full name, email address, account access details, recording access settings, recording access status, download availability where enabled, reminder communication history, access expiry information, and related recording access activity.

5. Funeral Home administrative access information

This may include information about Funeral Home staff or other authorized Customer representatives who schedule services, configure access settings, receive recording access, download recordings where enabled, manage service details, communicate with Foveo support, or administer the Services on behalf of a Customer.

6. Audio, video, image, and recording content

The Services may process funeral service video, audio, photographs, slideshows, tribute videos, readings, music, images, and other content transmitted, uploaded, recorded, displayed, or made available through the Services.

7. Virtual identification session information

Where Foveo’s virtual identification or similar secure online family-session tools are used, we may process information necessary to schedule, host, support, secure, and manage those sessions. This information may be sensitive and is handled in accordance with applicable laws, the applicable Customer’s instructions, and any applicable written agreement.

8. Support and communications information

This may include messages, support requests, call details, text messages, emails, troubleshooting information, notes, feedback, and other information provided when you contact Foveo or when Foveo contacts you about the Services.

9. Technical and usage information

This may include IP address, device type, browser type, operating system, mobile carrier information, approximate location, log data, page views, referring pages, session activity, stream viewing activity, email interaction information, error reports, diagnostics, and other technical information used to operate, secure, troubleshoot, and improve the Services.

10. Payment and billing information

For Customers or other paying users, we or our payment processors may collect billing information, payment method details, transaction records, invoices, subscription details, and related payment information. Foveo does not directly store full credit card numbers where payment processing is handled by a third-party payment processor.

11. Partner offering and ecommerce interaction information

This may include information about whether you viewed, clicked, interacted with, registered for, requested information about, or purchased through a third-party or partner offering made available through the Services, including memorial gifts, registry experiences, grief resources, bereavement products or services, funeral pre-planning resources, insurance-related resources, estate planning resources, or similar offerings.

4. How We Collect Personal Information

We may collect personal information:

directly from you when you provide it to us;
from Funeral Homes, families, corporate customers, staff, or other authorized representatives;
when a Funeral Home or Customer schedules a service or identifies a Family Account Holder or other authorized recipient;
when you register for, view, or access a live stream or recording;
when you create or use an account;
when you use the DirectorView™ mobile application or other Foveo tools;
when you contact support or communicate with us;
through cookies, pixels, analytics tools, logs, and similar technologies;
from third-party integrations, obituary platforms, website providers, payment processors, email and SMS delivery providers, videography providers, or other service providers where necessary to provide the Services; and
automatically through use of the Services.

If you provide personal information about another person, you are responsible for ensuring that you have authority or consent to do so.

5. How We Use Personal Information

Foveo uses personal information as reasonably necessary to provide, operate, secure, support, maintain, and improve the Services. This may include using personal information to:

provide access to live streams, recordings, accounts, guest registration pages, family access tools, the DirectorView™ mobile application, virtual identification sessions, and related Services;
schedule, manage, stream, record, upload, deliver, support, and administer funeral-related events and related online funeral experiences;
identify and authenticate Funeral Home staff, Family Account Holders, Registered Guests, online viewers, account users, and other authorized users or recording access recipients;
send registration confirmations, service reminders, broadcast and recording access links and information, recording access reminders, expiry notices, download reminders, thank-you messages, support messages, security notices, account notices, and other service-related communications;
send post-service communications about family-selected memorial resources, registry experiences, or related funeral-service resources where enabled;
make guest registration, attendance, service-related information, and recordings available to the applicable Funeral Home, family, Family Account Holder, Registered Guests, authorized representatives, or other authorized recipients according to applicable access settings, Customer configuration, written agreement, or Foveo’s standard retention practices;
support Funeral Homes, families, Family Account Holders, Registered Guests, online viewers, and account users, including responding to inquiries, complaints, privacy requests, legal notices, rights complaints, and support requests;
troubleshoot technical issues, monitor service performance, improve reliability, protect the security and integrity of the Services, and detect, investigate, prevent, or respond to unauthorized access, misuse, fraud, security incidents, or violations of our Terms of Service or other applicable agreements;
administer subscriptions, billing, invoicing, payments, account management, legal compliance, contractual obligations, court orders, regulatory requirements, and other legal processes;
provide, personalize, display, or support access to integrated memorial resources, bereavement resources, family-selected registry experiences, ecommerce tools, memorial gifts, product or service offerings, grief-support resources, funeral pre-planning resources, insurance-related resources, estate planning resources, or similar Partner Offerings where enabled, selected, authorized, or made available in connection with the applicable funeral service or online funeral experience;
facilitate funeral-related transactions, requests, referrals, registrations, communications, or integrations chosen by you or the applicable Funeral Home;
understand the usefulness of integrated resources or Partner Offerings using aggregated, anonymized, or non-identifiable information where appropriate; and
send marketing or informational communications where permitted by law and with any required consent.

6. Guest Information and Funeral Home/Family Access

When a Registered Guest registers to attend or view a live stream or recording, Foveo may collect guest information such as the guest’s name, email address, attendance information, and location details where available.

This information may be made available to the applicable Funeral Home, Branch, family, Family Account Holder, or authorized representative for the purpose of providing funeral services, understanding online attendance, supporting the family, communicating about the service, and related funeral-service purposes, in accordance with applicable laws, applicable Customer settings, and any required consents.

Where enabled or authorized by the applicable Funeral Home, family, Family Account Holder, or authorized representative, Foveo may use Registered Guest information to send service-related post-service communications connected to the applicable funeral service, including thank-you messages, recording access information, family-selected memorial resources, registry information, bereavement resources, or other related funeral-service resources. Such communications are not intended to enroll Registered Guests in unrelated ongoing marketing unless permitted by law and with any required consent.

Guest information is not intended to be publicly available to other guests through Foveo’s guest registration tools.

7. Recording Access, Retention, and Private Family Delivery

Foveo’s recording tools are intended to support temporary, controlled, private access to funeral service recordings. Recordings are not provided as a permanent public hosting service, public on-demand streaming service, or archival storage service.

Where recording access is enabled, recordings may be made available to a designated Family Account Holder through secure, account-based access for private viewing, download where enabled, and personal family use. Funeral Homes may also enable limited view-only access for Registered Guests, subject to the access settings selected for the service.

Where enabled, recordings may also be made available to the applicable Funeral Home, Branch, or authorized Customer representative for temporary administrative access, quality review, download, family support, service completion, or related funeral-service purposes.

Unless otherwise agreed in writing, configured differently by the applicable Funeral Home, or described in an applicable service-specific policy:

Registered Guest view-only access, where enabled, may be limited to a temporary period following the broadcast;
Family Account Holder viewing and download access, where enabled, may be limited to a temporary period following the broadcast;
Funeral Home administrative access or download access, where enabled, may remain available for a separate temporary administrative period;
Foveo may send automated reminders or expiry notices to the Family Account Holder, Funeral Home, or other authorized recipient regarding recording access, download availability, and upcoming expiry;
access may expire automatically at the end of the applicable access period; and
recordings may be deleted from Foveo’s systems after the applicable access period or in accordance with Foveo’s standard retention practices.

Recording access periods, download availability, reminder schedules, and deletion timelines may vary by Customer, service configuration, written agreement, service-specific policy, or Foveo’s standard retention practices.

Foveo does not guarantee long-term availability, restoration, recovery, or continued access to recordings after access expires or after recordings are deleted. Families are encouraged to download and retain a personal copy during the access period where download access is enabled.

Downloaded recordings are provided for private family use only. They must not be publicly posted, publicly distributed, commercially exploited, uploaded to public platforms, or otherwise shared beyond authorized private family use unless the person doing so has obtained all necessary rights, permissions, and consents.

Foveo may suspend, restrict, remove, or delete access to a recording or other content where Foveo reasonably believes doing so is necessary to address a security incident, prevent unauthorized access, comply with law, respond to an infringement claim, mitigate legal risk, enforce our Terms, comply with an applicable agreement, or protect the Services.

Foveo does not control third-party obituary pages, third-party websites, social media platforms, or external systems where links, embeds, videos, or recordings may be displayed outside the Foveo Platform. Foveo is not responsible for access controls, public display, copying, downloads, sharing, or distribution that occurs outside the Foveo Platform.

8. User Content

You retain any rights you have in User Content you provide through the Services.

Foveo does not claim ownership of funeral recordings, service content, family content, guest-submitted content, or Funeral Home customer relationships. As between you and Foveo, Foveo retains ownership of the Foveo Platform, Services, software, systems, workflows, designs, documentation, technology, trademarks, and related intellectual property.

By submitting, uploading, transmitting, scheduling, displaying, or otherwise providing User Content through the Services, you authorize Foveo to host, process, transmit, display, reproduce, store, copy, modify for technical formatting, and otherwise use that User Content solely as reasonably necessary to provide, operate, secure, support, improve, and maintain the Services and to comply with applicable law.

This may include making User Content available to the applicable Funeral Home, family, Family Account Holder, Registered Guests, service viewers, support personnel, subprocessors, and third-party service providers as reasonably necessary to provide the Services and as configured for the applicable service.

9. How We Disclose Personal Information

Foveo does not sell personal information. Foveo does not disclose personal information except as required to provide the Services, as directed by the applicable Customer or User, as described in this Privacy Policy, as permitted or required by law, or as otherwise authorized by you.

We may disclose personal information to the following categories of recipients.

1. Funeral Homes, families, and authorized representatives

We may make service, guest, recording, attendance, family access, Funeral Home administrative access, or support-related information available to the applicable Funeral Home, Branch, family, Family Account Holder, or authorized representative where appropriate to provide the Services.

2. Service providers and subprocessors

We may disclose personal information to service providers and authorized subprocessors who help us provide, operate, secure, support, and improve the Services. These may include cloud hosting providers, streaming infrastructure providers, telecommunications providers, email and SMS delivery providers, customer support tools, analytics providers, payment processors, software vendors, professional advisers, and other service providers.

We restrict access to personal information to personnel and authorized service providers who need access for the purposes of providing the Services and who are subject to confidentiality obligations or other appropriate contractual restrictions.

3. Third-party integrations and platforms

The Services may integrate with or link to third-party services, including obituary platforms, funeral home websites, payment processors, videography providers, A/V providers, website providers, and other external systems. Where you use third-party services, those services may collect or process personal information under their own terms and privacy policies.

4. Third-party and partner offering providers

Where you choose to interact with, purchase from, register with, request information from, or otherwise use a third-party or partner offering made available through the Services, we may disclose information to the applicable provider as necessary to complete your request, facilitate the transaction, support the integration, provide the requested resource, administer the applicable funeral-related experience, or document that the interaction occurred. Partner providers may include independent third parties or affiliated companies or platforms that operate as separate legal entities from Foveo.

5. Professional videographers and A/V providers

Where optional professional videography or A/V services are coordinated through Foveo, personal information necessary to schedule, deliver, and support those services may be shared with the relevant independent provider.

6. Legal, security, and rights-related disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to comply with applicable law, court order, subpoena, regulatory request, legal process, rights complaint, security investigation, or contractual obligation; to enforce our Terms; to protect Foveo, our Customers, families, guests, users, systems, or Services; or to investigate, prevent, or respond to unauthorized access, fraud, misuse, security incidents, or unlawful activity.

7. Business transfers

If Foveo is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of the Services, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

10. Aggregated, Anonymized, and Non-Identifiable Information

Foveo may use aggregated, anonymized, or non-identifiable information generated through use of the Services to operate, analyze, improve, and develop the Services, provided that such information does not identify a specific individual, family, Funeral Home client, or guest.

11. Cookies, Analytics, and Similar Technologies

Foveo and its service providers may use cookies, pixels, logs, analytics tools, and similar technologies to operate the Services, remember preferences, support security, understand usage, improve performance, troubleshoot issues, and evaluate communications.

You may be able to disable cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.

We may also use email tracking technologies to understand whether service-related or marketing emails were delivered, opened, or interacted with. You may disable images in your email client to limit certain tracking technologies.

12. Electronic Communications, Email, and Text Messages

By providing your email address, phone number, or other contact information, you consent to receive service-related communications from Foveo, including registration confirmations, live stream reminders, recording access information, recording access reminders, recording expiry notices, download reminders, thank-you messages, post-service communications about family-selected memorial resources, registry experiences, or related funeral-service resources where enabled, support communications, security notifications, account notices, and other communications reasonably necessary to provide, complete, support, or administer the Services.

A service-related communication may include links to or information about family-selected memorial resources, registry experiences, memorial gift options, or related funeral-service resources where they are connected to the applicable funeral service or online funeral experience.

Where permitted by law and with any required consent, Foveo may also send informational or marketing communications. You may opt out of marketing communications by using the unsubscribe instructions provided in the message or by contacting Foveo. Opting out of marketing communications does not prevent Foveo from sending necessary service-related or transactional communications.

Where a service-related communication includes a commercial element, Foveo may include sender identification, unsubscribe instructions, communication preferences, or other information as required or appropriate under applicable law.

If you receive text messages from Foveo, message and data rates may apply. You may opt out of text messages by replying “STOP” where supported. If you reply “STOP,” you may no longer receive important text updates related to a live stream, recording, support request, or other service-related matter.

You are responsible for ensuring that any phone number or email address you provide belongs to you or that you have authority to provide it.

13. Data Security

Foveo uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information and service-related data against unauthorized access, acquisition, loss, destruction, alteration, disclosure, or misuse.

These safeguards may include access controls, account-based authentication, secure content delivery mechanisms, access expiration controls, personnel access restrictions, confidentiality obligations, monitoring, and other measures appropriate to the nature of the Services.

No system is completely secure. Foveo cannot guarantee that unauthorized third parties will never defeat security measures, intercept communications, misuse access credentials, bypass access controls, or improperly access information.

You are responsible for safeguarding your account credentials, login links, passwords, access links, devices, and any other authentication methods used to access the Services. You should notify Foveo promptly if you become aware of unauthorized access, loss of credentials, improper sharing of a recording link or account, or any other suspected security issue.

14. Security Incidents

If Foveo becomes aware of an actual unauthorized access to or acquisition, disclosure, loss, or destruction of personal information, we will take reasonable steps to investigate, contain, and remediate the incident.

Where required by applicable law or an applicable written agreement, Foveo will notify affected Customers, individuals, regulators, or other parties in accordance with the applicable legal or contractual requirements.

Where Foveo processes personal information on behalf of a Customer, Foveo may notify and cooperate with that Customer so the Customer can assess and meet its own legal, regulatory, contractual, and communication obligations.

15. Data Residency, Hosting, and Cross-Border Access

Foveo uses cloud infrastructure and authorized service providers to provide, secure, support, troubleshoot, maintain, and improve the Services. For some Customers, Foveo may agree in a separate written agreement to provide Canadian data residency for specified categories of Personal Information, User Content, recordings, or related service data.

Unless Foveo has expressly agreed otherwise in writing with a particular Customer, Foveo does not guarantee that all Personal Information, User Content, recordings, support information, system logs, communications, or related service data will be stored, processed, accessed, transmitted, or backed up exclusively within Canada.

Where Foveo has expressly agreed to Canadian data residency, Foveo will use commercially reasonable measures designed to store applicable data in Canada, subject to the terms, scope, exclusions, subprocessors, support access, legal requirements, emergency access, and operational limitations of the applicable agreement.

Some authorized service providers, subprocessors, integrations, communication tools, payment processors, analytics providers, support tools, or Partner Offerings may process, transmit, store, or access limited information outside Canada where necessary to provide, support, secure, troubleshoot, maintain, improve, or integrate the Services, or where required by law. In those cases, Foveo uses reasonable safeguards appropriate to the nature of the information and the services being provided.

16. Data Retention

Foveo retains personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable law, resolve disputes, enforce agreements, maintain business records, secure the Services, and meet contractual obligations.

Recording access and retention are subject to the access settings selected for the applicable service, applicable written agreements, applicable service-specific policies, applicable law, and Foveo’s standard retention practices. Foveo does not provide long-term hosting, archival storage, or permanent access to recordings unless expressly agreed in writing.

Recording access periods, download availability, administrative retrieval periods, reminder schedules, and deletion timelines may vary by Customer, service configuration, written agreement, service-specific policy, or Foveo’s standard retention practices.

When personal information is no longer required, Foveo may delete, disable, anonymize, aggregate, or securely retain it in accordance with applicable law, applicable agreements, and standard retention practices.

17. Your Privacy Choices and Rights

Depending on where you live and the nature of your relationship with Foveo or the applicable Customer, you may have rights to request access to, correction of, deletion of, or information about the personal information held about you.

You may also have the right to withdraw consent where processing is based on consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect your ability to access or use certain Services, including live streams, recordings, support communications, recording access reminders, account features, or other service-related communications.

To make a privacy request, please contact Foveo using the contact information below. We may need to verify your identity and authority before responding.

Where Foveo processes personal information on behalf of a Funeral Home or corporate customer, we may refer your request to that Customer or work with that Customer to respond, depending on the nature of the request and the applicable legal or contractual requirements.

We may decline or limit a request where permitted or required by law, including where information must be retained to complete a transaction, provide a requested service, comply with legal obligations, protect security, investigate misuse, maintain business records, resolve disputes, or protect the rights of Foveo, our Customers, families, guests, or other users.

18. Marketing Choices

You may opt out of marketing communications from Foveo by using the unsubscribe link in the applicable message or by contacting us.

Even if you opt out of marketing communications, we may still send you service-related or transactional communications, including live stream registration confirmations, reminders, recording access messages, post-service communications about family-selected memorial resources, registry experiences, or related funeral-service resources where enabled, recording expiry notices, support communications, security notices, account notices, legal notices, or other communications necessary to provide the Services.

19. Children and Minors

The Services are not directed to children or minors and are intended to be used by Funeral Homes, families, Family Account Holders, Registered Guests, online viewers, and other authorized users in connection with funeral-related services.

Foveo does not knowingly collect personal information directly from children under the age of 13 without appropriate parental, guardian, Funeral Home, family, or other authorized involvement. If we become aware that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete or address that information in accordance with applicable law.

Funeral services may involve information, images, audio, video, names, voices, likenesses, or other content relating to children or minors. Such information may be provided by a Funeral Home, family member, Family Account Holder, or other authorized representative. The person or organization providing that information is responsible for ensuring that they have any required consents, permissions, or authority.

Where a minor accesses a live stream, recording, account, or other part of the Services, they should do so only with appropriate parental, guardian, family, or other authorized involvement.

20. Third-Party Services, Integrations, Memorial Resources, and Partner Offerings

The Services may rely on, integrate with, link to, embed, display, or otherwise make available third-party, affiliated, or partner websites, platforms, tools, products, services, resources, or offerings. These may include, but are not limited to, obituary platforms, funeral home websites, memorial websites, ecommerce platforms, memorial product and service providers, grief resources, bereavement support providers, funeral pre-planning providers, insurance providers, estate planning providers, payment processors, professional videographers, A/V technicians, cloud hosting providers, telecommunications providers, email and SMS delivery providers, analytics providers, and other third-party systems or service providers.

Foveo may also make available, or enable Funeral Homes to make available, links, buttons, embedded tools, catalog experiences, registry experiences, ecommerce experiences, product recommendations, memorial gift options, grief-support resources, bereavement products or services, funeral pre-planning resources, insurance-related resources, estate planning resources, or similar offerings through the Foveo Platform, funeral home websites, broadcast pages, memorial pages, guest communications, or related online funeral experiences.

Some partner offerings may be provided by independent third parties or by affiliated companies or platforms that operate as separate legal entities from Foveo. Unless expressly stated otherwise, those offerings are provided by the applicable partner provider and not by Foveo.

If you choose to interact with, purchase from, register with, request information from, or otherwise use a third-party or partner offering, your use of that offering may be governed by that provider’s own terms, privacy policy, notices, purchase terms, refund policy, shipping policy, subscription terms, eligibility requirements, legal disclosures, or other conditions.

Foveo is not responsible for the privacy practices, security, availability, performance, accuracy, content, products, services, advice, recommendations, representations, acts, omissions, policies, or terms of third-party or partner providers that are outside Foveo’s control.

Where you interact with a third-party or partner offering, you may provide information directly to that provider, or Foveo may disclose information to that provider as described in this Privacy Policy, including where necessary to complete your request, facilitate an integration, process a transaction, provide a requested resource, or support the applicable funeral-related experience.

Unless otherwise disclosed or authorized, Foveo does not disclose a Registered Guest’s contact information to a third-party or partner provider merely because Foveo sends a service-related communication containing a link to a family-selected memorial resource, registry experience, or related funeral-service resource. Information may be disclosed to the applicable provider if the Registered Guest chooses to interact with, purchase from, register with, request information from, or otherwise use the applicable offering, or where disclosure is otherwise permitted by law.

Foveo does not sell personal information. Foveo does not disclose personal information to third-party or partner providers for their independent marketing purposes unless you have directed us to do so, consented where required, interacted with the applicable offering, or such disclosure is otherwise permitted by law.

Foveo may receive referral fees, commissions, platform fees, transaction fees, revenue share, sponsorship fees, or other compensation from third-party or partner providers where permitted by law. Any such arrangement does not change our commitment to handle personal information in accordance with this Privacy Policy.

21. Music, Copyright, Privacy, and Consent Responsibilities

Funeral services may include music, readings, images, tributes, videos, photographs, slideshows, and other copyrighted or protected materials. Foveo provides technology that facilitates live streaming, recording, transmission, and private delivery of content, but Foveo does not select, review, monitor, approve, or control the content of funeral services.

The Funeral Home, family, event organizer, or person providing the content is responsible for determining whether they have the necessary rights, permissions, licenses, consents, and authorizations to perform, transmit, record, reproduce, upload, display, make available, or otherwise use any content through the Services.

Foveo does not provide legal advice and does not represent or warrant that use of the Services will satisfy copyright, music licensing, privacy, consent, publicity, confidentiality, funeral-service, or other legal requirements.

22. Changes to This Privacy Policy

Foveo may update this Privacy Policy from time to time by posting a revised Privacy Policy on its website or within the Services. The “Last updated” date will indicate when the Privacy Policy was last revised.

Changes will apply on a going-forward basis. Your continued use of the Services after a revised Privacy Policy becomes effective means that you acknowledge the revised Privacy Policy.

For material changes affecting active paying Customers, Foveo will use commercially reasonable efforts to provide reasonable notice where practicable, unless changes are required sooner for security, legal, operational, or third-party dependency reasons.

23. Contact Information

If you have questions about this Privacy Policy, wish to make a privacy request, or need to contact Foveo about personal information, please contact:

Foveo Memorial Services Inc.
Attention: Legal Department
2 Mission Inn Grove
Ottawa, Ontario K2R 1C6
Canada

Phone: 587-858-4949
Email: privacy@foveo.org